Refund policy

Everything in the Crusader Spirit Store is decorated to order for Holy Trinity Catholic School. Shirts are printed and embroidered in batches as orders come in, which is why we ask for 2–3 weeks before an order is ready. It also means we don't hold stock on a shelf to swap from, so please check the size chart on each product page before ordering.

Sizing exchanges

If an item doesn't fit, we'll exchange it for a different size within 14 days of the date you received or picked up your order. The item must be unworn and unwashed, with no marks, odours or pet hair, and the decoration must be undamaged.

For an exchange, you cover the postage sending the item back to us and we cover sending the replacement out to you. Exchanges are subject to the same 2–3 week production time as a new order, because the replacement is made fresh.

Refunds

If you'd prefer a refund rather than an exchange, return the item in the same unworn condition within 14 days and we'll refund the purchase price to your original payment method. Original shipping charges are not refunded, and return postage is at your cost. Refunds are processed within 5–10 business days of us receiving the item, and your bank may take a few days more to post it.

Items we can't take back

• Anything that has been worn, washed, altered or decorated further
• Drinkware, stickers, magnets and patches once opened, for hygiene and because they can't be resold
• Seasonal items after their stated order deadline has passed — these are printed in a single run for a specific date and aren't reproduced
• Clearance items, which are final sale

If something is wrong with your order

If an item arrives damaged, misprinted, or isn't what you ordered, that's on us. Contact us within 7 days of receiving it, ideally with a photo, and we'll replace it at no cost to you or refund it in full — whichever you'd prefer. You won't pay return postage in that case, and you don't need to ship the faulty item back unless we ask.

How to start a return or exchange

Email hsa@holytcs.org with your order number and what you'd like to do. Please don't ship anything back before contacting us — we'll tell you where to send it or arrange a swap at pickup.